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ADSL Free Download 2(512)
ADSL Free Download (1 MB)
ADSL Free Download (2 MB)
ADSL New Home (1MB)

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F.A.Q
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Email
Q.Is it possible to get an email without subscribing for Internet Service?
Q.How can I setup an email program to read my email?
Q.What is the name of the mail server (POP3 Incoming Server and SMTP Outgoing Server)?
Q. I can't get any emails after setting up the email program!!
Q.I sent an email to one person and it returned back?
Q.When I try to send an email, it says "Connection Failed"?
Q.When I try to check for emails or open my email program, it says "Connection Failed"?
Q.What does: 'Returned mail...Unknown user Error' mean?
Q.How can I find out where a message really came from?
Q.Can I check and read my email when I am on vacation outside Jordan?
Q.How can I clear my inbox if "User Quota is exceeded"?




Q.Is it possible to get an email without subscribing for Internet Service?
A.No, it is not possible at the moment to get an email box without subscribing for the Internet service. This feature will be implemented in the near future.

Q.How can I setup an email program to read my email?
A.First of all, you need to have the email program installed on your computer and you need to know the operating system of your computer (Windows 95, Windows NT, Mac). Then please check our website for the corresponding setup and configuration information call our support 4736800.

Q.What is the name of the mail server (POP3 Incoming Server and SMTP Outgoing Server)?
A.The name of the mail server are as follows:
Outgoing mail (SMTP) server – mail.next.jo
Incoming mail (POP3) server – mail.next.jo


Q. I can't get any emails after setting up the email program!!
A.First you should determine which program you use for picking up your e-mail. In the event of having to call technical support at 4736800 this information is necessary. Popular e-mail programs are Netscape mail, and Internet Mail although this is by no means ALL available e-mail programs. Each program uses its own setup but they all use the same primary information.
Outgoing mail (SMTP) server – mail.next.jo
Incoming mail(POP3) server - mail.next.jo
Account Name / User ID - your username
Different programs ask for this information in different ways if you get stuck, call Technical Support at 4736800.


Q.I sent an email to one person and it returned back?
A.This may be due to two reasons mainly:

1. You may have typed a wrong email address.
2. There may be problems with the destination server.

To check if this problem persists only with one person, try sending emails to other people.



Q.When I try to send an email, it says "Connection Failed"?
A.This happens if the SMTP Outgoing Server is temporarily down or too busy. Please try sending after some time. If the problem persists continuously for a whole day, please call 4736800 or send an email to support@next.jo stating the problem.

Q.When I try to check for emails or open my email program, it says "Connection Failed"?
A.This happens if the POP3 Incoming Server is temporarily down or too busy. Please try to check your email after some time. If the problem persists continuously for a whole day, please call 4736800 or send an email to support@next.jo stating the problem.

Q.What does: 'Returned mail...Unknown user Error' mean?
A.The address you are using is incorrect or no longer active. Make sure you have correctly typed the address without any spaces between letters. If the error occurred during a reply message, the sender may have mistyped the reply address. Or, the server hosting the address you are trying mail to may be down or overloaded. Try to send the message at another time.

Q.How can I find out where a message really came from?
A.If you choose Show Headers from the view menu of your e-mail program, you can see the route the message took before it got to you. Remember, however, that someone can send e-mail messages from a variety of locations or use an e-mail forwarding address, so there are times you may never know exactly who/where the message came from.

Q.Can I check and read my email when I am on vacation outside Jordan?
A.Yes, of course, you can. You can read your email from anywhere outside Jordan if you have access to the Internet. You can go to our web site at http://www.next.jo then please enter your username and email password, and submit it. You will enter into your email inbox. This procedure is exactly the same as that used in Hotmail or Yahoo email accounts.

Q.How can I clear my inbox if "User Quota is exceeded"?
A.You can either call technical support at 4736800 or you can send an email to support@next.jo that your user quota has been exceeded, and therefore you would like your inbox to be cleared of all emails.

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